Shipping policy

At Luna Vibras, we understand that receiving your sacred tools is an important part of your spiritual journey. We’re committed to ensuring your order is processed with care, packaged with intention, and delivered to you safely and efficiently.

Shipping Locations

We currently ship to:

  • All 50 United States (including Alaska and Hawaii)
  • US Military APO/FPO addresses
  • At this time, we do not ship outside of the United States.

Processing Time

  • Standard items: 2–4 business days
  • Apparel items: 3–5 business days
  • Custom/personalized items: 5–7 business days
  • Ritual kits: 2–4 business days (each kit is blessed before shipping)

Orders placed after 2 PM PST on Friday will be processed the following Monday. We do not process orders on weekends or holidays to honor our team’s sacred rest time.

Shipping Methods and Rates (United States)

  • Standard Shipping: 5–7 business days – $8.95
  • Expedited Shipping: 3–4 business days – $15.95
  • Express Shipping: 1–2 business days – $24.95
  • Free Standard Shipping on orders $100+ (after discounts, before taxes and shipping)

Delivery timeframes are estimates provided by the carriers and may vary due to weather, holidays, or other factors beyond our control.

Carriers

  • USPS
  • UPS

Special Handling

  • Fragile items: Crystals, candles, and other delicate items are carefully wrapped and packaged with extra protection. We use eco-friendly packaging materials whenever possible.
  • Herbal products: All herbs are sealed in airtight containers to help preserve freshness and potency. Some herbs may have shipping restrictions to certain states; we will contact you if this affects your order.
  • Ritual kits: Each ritual kit is blessed with intention before packaging. We include care instructions and ritual guides with every kit to support your sacred practice.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package using:

  • The tracking link in your shipping confirmation email
  • The carrier’s website directly

Delivery Issues and Risk of Loss

Once your order leaves our hands and is scanned by USPS or UPS, ownership and risk of loss for the package transfer to the buyer. Luna Vibras is not responsible for lost, stolen, or delayed packages caused by the carrier, incorrect shipping addresses, or circumstances outside of our control.

If you experience a delivery issue:

  • Marked “Delivered” but missing:
    • First check with neighbors, building management, your mailbox, and around your delivery area.
    • If still missing, contact the carrier directly to file a claim.
  • Lost or delayed in transit:
    • Please work with the carrier to open an investigation or claim.
  • Damaged items:
    • If your package arrives damaged, email us within 7 days at luna.vibras+shipping@beeraecreations.com with photos of the damaged items and packaging.
    • We will assist you in filing a claim with the carrier and, where possible, arrange a replacement, store credit, or partial refund as appropriate.
  • While we cannot take financial responsibility for carrier errors, we want you to have a positive experience. Our team will do our best to guide you through the claims process and support you however possible.

Questions About Shipping?

For any questions or concerns about shipping: